Estimates vary, but according to several sources, in the U.S., medical errors are roughly estimated to cause from 44,000 to 195,000 deaths and 1,000,000 injuries each year. It’s also estimated that in hospitals in the U.S. adults receive only 55% of recommended care, that 30% of care might be unnecessary, that 14% of patient’s cases involve substandard decision making, and that 1% of hospital patients have adverse effects because of negligence. (Preventable Medical Errors: Nature and Extent – Wikipedia)
Contradicting a commonly held myth, one thing that does not appear to be a major source of error is incompetent health care providers. Instead the core problem seems to be that medical care has become very complicated. For example, it takes from 80 to 100 correctly executed steps to administer one dose of a single medication to a critically ill patient in an ICU. Another misunderstanding is that every adverse event means a mistake occurred. Patients need to be aware of the fact that an adverse event doesn’t necessarily mean an error happened, since some level of unavoidable risk is often involved with many health practices and procedures. (1) I think that focusing on the human factors issues involved in providing medical care could be one of the most useful ways of significantly reducing the rate of mistakes. Factors that can increase the odds of an error include: an inexperienced medical staff, the use of new procedures; prolonged, intensive, complex or urgent care; caregiver sleep deprivation (which can as much as triple the risk of mistakes), the emotional impact of past mistakes which can thereby cause future mistakes, the patient being either very young or old, poor communication (2), failure of follow-up, failure of informed consent, failure to follow advance directives, over-reliance on automated systems, caregiver depression and burnout, an unwillingness to share information (sometimes for fear of liability and loss of reputation) which impedes system improvement, cost cutting measures, poorly designed facilities and buildings, and caregivers being in denial about the very problem of medical errors itself. In underdeveloped countries infrastructure failure (such as inadequate training and broken equipment) also frequently leads to substandard care. One general cause of mistakes that encapsulates a number of the more specific causes just listed is likely to be the assembly line nature of much of modern medical practice. Doctors see many patients for a brief time, and don’t have the luxury of spending time to get to know the patient, which increases the likelihood of oversights. As a reaction to a system that both doctors and patients frequently hate, some doctors have been experimenting with alternative models. (See, for example, Dr. Pamela Wible’s website: Community Ideal Medical Clinic and Create Your Own Clinic (3) (Patient Safety: Causes of Healthcare Error - Wikipedia, Medical Error: Risk Factors – Wikipedia, Preventable Medical Errors: Most Common Causes – Wikipedia)
Some examples of medical errors include: misdiagnosis (4), giving the wrong medication (type, dose, route, combination, or at the wrong time), hospitalcaused infections, an incorrect laboratory result, equipment malfunction, transplanting organs of the wrong blood type, wrong site surgery, wrong patient surgery, surgical materials left in the patient, wrong blood type transfusion, anesthesia (too much, too little, or complications resulting from the failure to check the patient’s history), and manufacturing errors. Birth injuries are often caused by oxygen deprivation and mechanical trauma. At home, patients can fail to take their medications, and/or can implement their treatment regime improperly. (5) (Patient Safety: Health Literacy – Wikipedia, Medical Error: Examples of Errors – Wikipedia, Preventable Medical Error - Wikipedia, Types of Medical Mistakes – Wrong Diagnosis.com)
There are a number of precautions a patient can take to reduce the risk of being the victim of a medical mistake: The most important consideration is that you should be an active member of your health care team. To find a good doctor try asking the head ER or ICU nurse at a large local - ideally teaching - hospital for a recommendation. Find out who other doctors recommend. Your pharmacist is also an excellent source of free advice, since he/she has a from-the-trenches view of how patients respond to different medications. Schedule appointments as far ahead as possible. Make a prioritized list of all the issues you want to discuss with him/her. Get copies of all medical records, current medications, and test and procedure results. Bring them with you when you see any doctor, give all of them copies, and keep a copy with you. Be honest with your doctor(s) and tell them about any of your unhealthy habits. Bring your spouse with you when you describe your history and/or problems. Two memories are better, and you won’t be as inclined to bend the truth. (That is, unless you are hiding something from your spouse.) Make sure your doctor(s) know every medicine, herb, and supplement you’re taking. Let them know about any allergies or adverse reactions to medicines you have had. If your allergies are severe get a Med Alert bracelet. Also, be sure allergy information is on your chart, and your pharmacy’s computer. Ask questions: Learn everything you can about your condition. What advocacy organizations can your doctor recommend? What is your prognosis? How accurate is the test you are about to do? How long will it take you to recover? Have your doctor explain your treatment options, his/her whole treatment plan, his/her reasoning, and then get a second opinion. More treatment isn’t always better, so you need to justify everything you do. What would happen if you had no treatment? How soon do you need to make a decision? Is there a research trial out there that would be right for me? Will my health insurance cover this? And just to be morose, in case things don’t go well you will want to have a living will on file. (20 Tips to Prevent Medical Errors: Patient Fact Sheet – U.S. Department of Health and Human Services, 8 Crucial Tips for Keeping the Elderly Safe from Medical Errors – Aging Parents Authority, How to Avoid Medical Mistakes with Doctors and Hospitals - eHow, How to Avoid Medical Mistakes – eHow, Medical Errors: Tips to Prevent Them – FamilyDoctor.org., 20 Tips to Help Prevent Medical Errors: Patient Fact Sheet - AHRQ, 6 Secrets of Getting Better Doctor Care by Michael F. Roizen and Mehmet C. Oz – Shine)
Understand your medications: Get in writing the name and purpose of any new medication you are prescribed. (For that matter always get everything in writing.) Make sure you can read and understand your doctor’s prescription. Whenever you are prescribed a new drug, if you have an allergy remind your doctor. Know what each of your medications are for. Does this medicine replace anything else you are taking? How do you take them? When do you take them? For how long? What are their side effects? How do you handle them? Do any of your drugs interact with each other or anything else? Are there any foods or drinks you should avoid while taking them? If you have trouble swallowing a medication ask if it comes in a liquid, and if you do have a liquid medicine make sure you know what to measure it in, and how to do so. For example, teaspoons often don’t hold a unit teaspoon. Don’t crush, chew, break, or mix your medicine in a liquid unless you are told this is OK. Take medications with water unless directed otherwise. Know what to do if you miss a dose. How should you store your medicines? What are their expiration dates?
When you pick up your medicine, check to make sure it’s what you expected, the instructions are clear, and the dose is right. If you take a large number of medications, put them all in a bag and schedule a brown bag appointment with your doctor and/or pharmacy, and go over all of them. Know both the brand and generic names of all your medications so you don’t accidentally take duplicate ones. If you use only one pharmacy the pharmacist will be more likely they will catch interactions, if you don’t then bring a complete list of what you take to all of them. Have your doctor’s name and number, and provide them to the pharmacist so they/you can call if there are any questions. (How to Prevent Medication Errors – ISMP)
Don’t save medications. Don’t share medications. Don’t throw your medications in the garbage since children can get into them, and also the drugs can get into the soil. Don’t flush them down the toilet because they can get into the water supply. See if your pharmacy has a drug recycling program. If not, perhaps your hazardous waste facility will take them. Lastly, there are organizations that donate expired medicines, those which are still good, to third world countries. (How do I Dispose of Expired Medicine? – WiseGeek)
In the hospital: If possible chose a hospital that handles many cases of your type. Find out how a hospital compares to others in general. (How Safe is Your Hospital? by Kathy Mitchell – The Austin Bulldog,) While in the hospital verify everything that is to be done for any procedure. For surgery you should put your initials on the site to be cut. One of the most important things you can do to prevent an infection is when you deal with caregivers ask them if they have washed their hands. Don’t let anyone give you medication without checking your patient identification bracelet first. Ask your nurse to keep your medications in their original package, and open them at your bedside right before giving them to you. If a medication doesn’t look like what you have been taking ask why. When you leave the hospital go over all your medications, and when you get home update your current medication list. If you aren’t able to be your own advocate have a family member or friend present doing all the above and double checking everything. When they can afford it some people even go so far as to hire their own private nurse who stays with them in the hospital and double checks all of their treatments. (When Hospital Staff isn’t Enough by Abigail Trafford - Kaiser Papers) Be sure to specify those who will need to have access to your medical records. Here is one service I ran across which is an electronic personal health record system that provides online access to your records anytime you are involved in a medical emergency or disaster. (MyCrisisRecords.com)
Looking at medial errors from the provider’s point of view:
There are parallels between the aviation and medical industries that suggest some common approaches to safety might be productive. (Patient Safety: Safety Programs in Industry – Wikipedia) Some methods that have been adapted from aviation include: mandatory and non-punitive reporting of mistakes, systematic data collection and analysis, teamwork training and feedback, and near miss reporting. What all of these measures have in common is that they involve a systems improvement approach, which aims to identify and eliminate the underlying system defects that lead to mistakes rather than focus on finding fault regarding a particular caregiver. One example which many people will be familiar with is the Deming Model of Total Quality Management. Anesthesia happens to be the area of medicine which has most thoroughly implemented the systems improvement philosophy. Some of the safety measures that have been adopted here include the standardization of IV medications to 1 ml doses, uniform color coding standards, uniform equipment controls, and back up safety mechanisms for ventilators. Several other such system safety practices more broadly adopted throughout the health care industry include: centralized sterile admixture services, the use of pharmacy computers to screen patient’s medications for interactions (5), requiring a patient’s informed consent, recommended second opinions and reviews of treatment regimens by specialists, unit dose packaging, and the Formulary System (which specifies the safest and most effective drugs for medical practice). (Risk Factors and Prevention of Medication Errors in Critical Care - Medical News Today) The limitation of a systems approach is that there are tradeoffs for the changes involved in increasing system safety. For example, there is an increase in workload when you add additional checks, and you get increased numbers of false warnings. Both of these problems might themselves cause additional errors. Another example of such a tradeoff would be the blood shortages that were created when the medical establishment limited blood donations to only very low risk donors to protect the nation’s blood supply.
Similar to the systems approach is the evidence-based medicine one. (Patient Safety: Evidence-based Medicine – Wikipedia) The aim here is to combine a doctor’s judgment regarding a particular case with the best evidence from medical research. In theory the advantages of this approach are that it should reduce problems arising from the use of outmoded medical practices, provide a common framework for communication, help consumers make better choices, and keep providers up to date with the newest practices. Problems with evidence based medicine might include providers using it to cut costs by unnecessarily limiting services, costing time and resources through implementing guidelines, disrupting the traditional relationship between providers and patients, increasing the risk of liability for those who fail to follow the guidelines in exceptional cases where they don’t apply, and limiting treatment options in harmful ways to the current consensus within the medical community. (7)
Several approaches to improving medical safety are based on changing the incentives facing caregivers. The problem with this approach is that the healthcare providers are also often the victims of the medical mistakes they make. Such mistakes can have a large emotional impact on them, so they are already highly motivated to avoid them. We seem to have reached the point of diminishing returns regarding using incentives to change outcomes, and programs based on changing incentives don’t seem to have been very successful. Pay-for-performance has been tried, but some studies have shown it has only slight incremental value. (Patient Safety: Pay-for-Performance – Wikipedia) There is also some evidence of unintended consequences, since it creates incentives for care givers to avoid high risk patients, one category of which is the poor and uneducated. It also can create incentives to meet the demands of an overly simplistic performance measure, with patient care adversely affected. Another incentive based approach is to reduce payments for medical errors. One program reduced payments for eight categories of error: blood transfusion reactions, air embolisms, falls, objects left in a patient during surgery, urinary tract infections from catheters, mediastinitis, sepsis from catheters, and pressure ulcers. A problem here is that in such a system there is a risk of creating a culture of silence and driving reporting underground. On the other hand, if reports are made confidentialto alleviate this particular problem then consumer groups complain that this denies the public the information it needs to make informed choices. Another problem with reducing payments is that patients often deal with many care providers, and assigning responsibility for mistakes is often difficult. Finally, still another incentive based reform which has been implemented has been the laws protecting whistle-blowers.
An assessment of the current situation by the Agency for Healthcare Research and Quality (AHRQ) concluded that: In spite of the fact that most of the measures of healthcare quality were improving, some were still deteriorating. The rate of change is modest. Improvement varies by phase of care and setting, and, overall, variation in care is high.
For further reading here are a few books I found on-line that looked interesting: Medication Errors by Michael Richard Cohen, The Consumer’s Guide to Medical Mistakes by Robert A. Peraino, Never Go to the Hospital Alone by Steve Harden; all found at Medical Mistakes – Google Books.
(1) One tradeoff regarding the risk of mistakes is that for at least some physicians this is likely to be part of what makes being a doctor rewarding. So without the risk the psychological rewards of medical practice would be reduced for many doctors.
(2) Some causes of poor communication are: the use of a foreign language, poor handwriting, improper documentation, a high patient to nurse ratio, patient dishonesty, numerous hand-offs of patients, unclear lines of authority, incorrectly thinking that someone else is addressing the problem, and similarly named medications.
(3) Her site lists the following alternative models: Benefactor Model: A New Model of Charitable Care: The Robin Hood Practice; Ideal Micropractice: Going Solo: Making the Leap, Going Solo: One Doc, One Room, One Year Later, What’s a Micropractice?; Cash Model: Cash and Carry Healthcare; Community-Designed Practice: The Community-Focused Family Medicine Clinic; House Call Model:
House Calls Bring Relief to Physicians, Patients; Free Clinic: Common Ground Health Clinic Video, USCD Student-Run Free Clinic Audio; Retainer Model: Dr. Knope’s Concierge Medicine Blog Video)
(4) Misdiagnosis errors often occur because a particular disease isn’t considered, incorrect information is supplied to the doctor, too much weight is given to one factor, or the symptoms of the condition aren’t sufficiently salient. Also, misdiagnosis is especially likely to occur with several types of mental illness: dissociative identity disorder, bipolar disorder, and schizophrenia. (Medical Diagnosis: Errors in Diagnosis – Wikipedia)
(5) A study of 2,600 patients found that between 26-60% of patients could not understand medication directions, informed consent, or basic health care information. M. V. Williams, et al. (1995). “Inadequate functional health literacy among patients at two public hospitals” ”low health literacy levels negatively affects healthcare outcomes. In particular, these patients have a higher risk of hospitalization and longer hospital stays, are less likely to comply with treatment, are more likely to make errors with medication, and are more ill when they seek medical care.” (See also: SES Status, Health, and the IQ Connection - Lost Wanderer)
(6) A RAND study estimated that the U.S. healthcareindustry could reduce mistakes if health information technology were widely adopted. This includes such things as electronic patient records, electronic medication ordering (including a standardized bar code system), automated drug-drug/drug-food interaction checks, allergy checks, patient education, tracking referrals and test results. Potential problems with such reforms include: default selections can potentially override non-standard medication regimens, computer system backup might lead to a false sense of security, irrelevant or frequent warnings could interrupt work flow, and mistakes due to staff inexperience with this sort of new system. (Patient Safety: Technology in Healthcare – Wikipedia)
(7) I have a very strongly held disagreement with the U.S. healthcare industry’s attitude towards risk. For a critical view of the U.S. healthcare industry’s attitude towards risk and medical practice I recommend the book, “Risk Watch: The Odds of Life“ by John Urquhart and Klaus Heilmann. The authors argue that the news creates a false understanding of the dangers in life, they discusses the risks involved in medical treatment and daily life, and argue that life is safer today than in the past. It seems to me that the health care industry is so obsessed with not making mistakes (partially for fear of liability) that overall by omission of treatment it causes many more injuries and deaths than would otherwise be the case. In other words, if you give a person a drug and it injuries them you are potentially liable. But if you don’t give ten thousand people a drug that would have saved them, because it hasn’t yet been approved, no liability applies, and this isn’t counted as a mistake. For what is overwhelmingly likely to eventually prove to be an example of this, see: Hookworms are our Little Friends – Lost Wanderer. In my opinion this asymmetry needs to be corrected by reforming liability law. Part of that reform would involve the idea that reasonable risks (and the tragedies these will inevitably create) need to be allowed and accepted to reap the huge benefits that are currently being forfeited. In many circumstances patients should have the right to take personal responsibility, and assume the risks of unproven treatments.
(Oops, Wrong Patient: Journal Takes on Medical Mistakes by Denise Grady – New York Times, Root Cause Analysis – Wikipedia, Medical Errors and Patient Safety – U.S. Department of Health and Human Services, Medical Errors by Rebecca Frey - Encyclopedia of Surgery, Dead by Mistake by Cathleen F. Crowley and Eric Nalder – Hearst Newspapers, An Epidemic of Medical Errors: The Scope of the Problem – Bear Market News)